How it works. UAE and Saudi Arabia
From brief to live in five steps
Brief. Build. Schedule. Play. Monitor. Every step with your team, nothing for your staff to run.
Updated .
Five steps
What happens, in order
Brief
One questionnaire per Zone: genres, tempo, mood by time of day, prayer time and the brand. With your team or on a call.
Build
A Music Curator builds the Playlists in two weeks, and reviews them for the region.
Schedule
Each Zone gets its day plan, with prayer-time pauses. Or runs on demand.
Play
Starts on power-up. Keeps playing through connectivity drops.
Monitor
Head office sees every venue live in Pulse View.
The player is your choice
Five options, equal weight
Works with any music system. Compatibility is determined by the player only.
- Pulse AppMobile and tablet. iOS and Android.
- Pulse WebPC, in the browser or as a Windows app.
- Pulse SonosSonos systems, controlled from the Sonos app.
- Pulse PlayerA dedicated device, preconfigured, built for demanding environments.
- Your existing systemA per-venue stream on the equipment you already have. Confirmed at the site survey.
- Pulse ViewEvery Zone, every player, live. Remote control and full history.
Cloud Pulse services work with any music system. Speakers, amplifiers and subwoofers are the venue's choice and never determine compatibility. Compatibility is determined by the player only.
Two ways to run a Zone
On a Schedule, or on demand
On a Schedule
The Zone's day plan: which Playlist plays when, with the prayer-time pauses. Set once, kept fresh as we go.
On demand
Zones can run without a Schedule. Venue staff select the Playlist for each session, and it plays as an Override for that session. Cloud Pulse builds and refreshes the Playlists; the venue chooses which one plays and when.
Sonos
On Sonos systems, playback is controlled from the Sonos app on the venue's own devices, so any member of staff with access to the venue's Sonos system can choose the Playlist and adjust volume. Zone setup and Playlist delivery are managed by Cloud Pulse.
Existing system
Where a venue already has a networked audio player or a sound system with a streaming input, Cloud Pulse integrates with the existing system: a dedicated per-venue stream plays on the existing equipment, with scheduling and prayer-time pauses applied server-side. Confirmed at the site survey.
Getting started
Hear it first
Sample
A sample Playlist for one of your brands, before anything is signed.
Survey
Two site visits included: discovery, then installation and testing.
Brief
One questionnaire per Zone, with your team or on a call.
Rollout
Brand by brand or site by site. Existing equipment reused where the survey confirms it.
Questions
What venues ask
How long from brief to live?
We build the Playlists in two weeks from the brief. Two site visits are included: discovery, then installation and testing.
Which player should we choose?
The choice of player is the customer's; the five options carry equal weight. The site survey confirms what your venue already has and what fits.
Can staff change the music?
Yes, where you want them to. Zones can run without a Schedule. Venue staff select the Playlist for each session, and it plays as an Override for that session. Cloud Pulse builds and refreshes the Playlists; the venue chooses which one plays and when. On Sonos systems, staff choose the Playlist and adjust volume from the Sonos app.
What happens when the internet drops?
Playback starts on power-up without staff involvement. Music is not interrupted by connectivity drops: the player holds a local cache and continues playing until the connection returns.
Can head office see every venue?
Every Zone is monitored: live Zone status (playing, paused), player status (online or offline), remote playback control, and complete playback and log history. Head office has full visibility over all its Zones in Pulse View.
What support do we get?
Support is available during business hours, with best-effort response outside them and escalation for critical outages. Enterprise clients have a named Account Manager as their point of contact.
Sources
Where this comes from
- Every Cloud Pulse statement on this page is the wording used in Cloud Pulse's own client documents, unchanged or shortened without addition.
Contact
Tell us about your venue
We come back with a sample Playlist and a date for the site survey.
- WhatsApp+971 58 554 6277
- Emailinfo@cloud-pulse.com
- CompanyCloud Pulse LLC, Dubai, United Arab Emirates. Serving the UAE and Saudi Arabia.